Customer Support

Customer support

Need help?

Virtual Media provides a range of services and facilities so that you can get the most out of your Virtual Media products. There are a couple of things you should do before you send in a support request...

1. You'll save time if you first check the online documentation - there's a lot there to help you. Make sure you check the...

Online Help: This documents every function and every dialog in the application. Access directly from the application, or via the Windows Start menu.

Online Manual: Designed as a 'browsable' document. It provides comprehensive explanations for the application, including background information. Accessed from the Windows Start Menu.

Printable Handbook (XDK). This is a self-print handbook to be used as a reference for those times that the online manual is not convenient. Please note that this handbook is an ‘introductory guide’ only. Always refer to XDK’s Online Manual for detailed information.

Release Notes & Frequently Asked Questions (XDK). These online documents are installed into your XDK program directory on your PC. Or you can view these online: XDK Release Notes, XDK Frequently Asked Questions Guide

Document Design Guide (HDK): Provides a 'how to' explanation for creating your own look-&-feel. Also explains how to use HDK's myriad of graphical features. Access via the Windows Start Menu.

Troubleshooting Guide (HDK): Provides Q&A for common issues, version information and compiler problems.

2. PREFFERED OPTION: Run the XDK, ReWorx or HDK Support Request system from Windows Start Menu, or select the ‘Initiate Support Request’ in the ReWorx drop-down menu. It will automatically capture details about your installation and the exact version of XDK, HDK or ReWorx you're running for rapid response from our support team. This system will create an email message, but you must PRESS THE SEND BUTTON. If you encounter a problem, paste the information into an email and send to help@vmtech.com

3. If Option 2 above is not available to you, fill out the form below.

Contact information:

Name *
E-mail *
Company
Address *
City *
State *
Postal/Zip Code *
Country *
Phone *
Fax
Priority Support Agreement No
(leave blank if you don't have one)

About your product and system

Product *
Product version no *
Product build number
Product serial no *

Windows version
Word version (if applicable)
Target system (which compiler)
Which Browser do you view with?
Browser version no. (if applicable)

About the problem:

Did you get an application error or general protection fault?
Yes	No
If Yes, press the DETAILS button on the Windows error message box to obtain the following information:
Application that caused GPF:
Module it occurred in:
Address it occurred at:

1. Tell the process leading up to the problem:

2. What the problem is * (including Windows error details):

3. What happens after the problem occurs:

We will try to resolve your problem as soon as possible. Please remember the more detail you give us now, the more accurate our response can be. Thank you.